Parameter | Description | Content |
MV_TABPAD | Standard price to enter sales transactions. | 1 |
MV_TABVIST | Determines which table contains the cash price. | (blank) |
MV_TEFCRIP | Indicates whether the communication between the system and SITEF is encrypted (default). | S |
MV_TEFGRT | Verifies whether check verification is performed upon saving in Telesales. | N |
MV_TEFVERS | SITEF version. | 03.00 |
MV_TESSAI | Type of standard outflow. It is considered in quotation typing. | 501 |
MV_TIPTEF | TEF server used at (SID or SITEF). | SITEF |
MV_TK380T | Determines the format to open the script. If it is set as T, the script is opened in tree format; otherwise, it is opened as the previous format. | |
MV_TKATROT | Indicates whether the routine field is activated in the telephone. | .F. |
MV_TKCTILG | Indicates whether the system generates a transaction LOG of the message exchange between Microsiga Protheus® and the approved CTI, in the APCTILOG.LOG file. | F |
MV_TKLGSLA | Defines status captions from SLA in the Service Desk window will consider number of hours of work shift at calculation. | .F. |
MV_TKMAXKB | Configures the limit of the workflow files size. | |
MV_TKNOTWF | Indicates whether a workflow is issued from the child call. | T |
MV_TKREADY | Sends command available when log on the CTI. | .F. |
MV_TKSERNF | It defines the series used by the Telesales routine to generate the invoice, only when it uses numeric control by table SD9. | A |
MV_TKTGRAF | Indicates the time to be configure for the Chart checking Timer. | 120000 |
MV_TKUSEJB | Indicates whether a Job is used to check the monitoring rules of Service Desk calls out of the user current Thread. | F |
MV_TKVDACR | Edits the Increase calculation method in the TLV when generating a quotation in SIGALOJA. .T. (Incr. on the Total minus Discount), .F. (Incr. on the Total) | .F. |
MV_TMKAGID | Determines whether the login of the agent/operator is displayed on the choice screen of the CTI Link. | T |
MV_TMKAGPW | Determines whether a password of the agent/operator is required in TOTVS SmartCTI integration. This parameter only works for integration with Dígitro equipment (it needs the last TOTVS CTI Link version available for proper working). | F |
MV_TMKAGST | Indicates whether the checking command change is activated; if the parameter values is set at .F. (False), the command to be used is SYSTEMSTATUS(). | .F. |
MV_TMKALOJ | Indicates whether the quotations generated in the Store Control module can be changed by the Call Center. | S |
MV_TMKANMO | Enables the request of call reason completion. | T |
MV_TMKASLA | Determines the SLA control type in the Association. 0-None. 1-Only calls without FNC. 2-Only calls with FNC. | 0 |
MV_TMKCCT | Enables to close the Service Screen before finishing the call. | .T. |
MV_TMKCFGR | Indicates which extension command options are available on the Service screen (Option Active). Size: 11 characters, each position representing: 1 - Dial: Allows dialing an external number; 2 - Transfer: Allows transferring calls to other people; 3 - Conference: Allows putting the current call on hold and, then, turning it into a conference with up to 3 different people; 4 - Hold: Allows putting the current call on hold; 5 - Consult Supervisor: Allows putting the current call on hold in order to communicate with the supervisor; 6 - Paused - indicates that the operator's status in the Service Group is paused; 7 - Available - indicates that the operator's status in the Service Group is available. 8 - Follow: Indicates to which extension line the call is to be transferred; 9 - Record: Allows recording the call; 10 - Play: Plays back a recorded call; 11 - Internal Dial: Dials an internal number (extension line) | TTTTTTTTFFT |
MV_TMKCHK | Checks whether the logged-in user is the sales representative, and whether the user name is the same as the one in the sales representative registry. If defined as F, it does not allow attendants to be registered as sales representatives. | T |
MV_TMKCOMP | Checks the integrity for shared calls. | T |
MV_TMKCT27 | Defines whether the pulse command is sent to the CTI (approved) for on line application control. | T |
MV_TMKCTAT | It indicates which type of service is performed by the receptive service through CTI. When the service configured for the operator is 4 - All. the field values must be: 1 - Telemarketing, Telesales and Telecollection 2 - Teleservice 3 - Ask | 1 |
MV_TMKCTI | Indicates the CTI model when TOTVS API is not used. | GENERIC |
MV_TMKCTRX | Indicates the file reception directory. | ..\AP7\BIN\REMOTE\CTI\RX |
MV_TMKCTSG | Indicates which rule is used for validating filters/processes related to the business segments of the Clients or Prospects. The processing is performed according to the parameter's content definition: S = Or, in this case only one occurrence needs to be valid for the filter's success. N = And, all occurrences need to be valid. C = Contained, the system searches the segment according to the level defined in the MV_TMKSEGN parameter. See examples in Business Segments. | N |
MV_TMKCTTX | Indicates the file transfer directory. | ..\AP7\BIN\REMOTE\CTI\TX |
MV_TMKDACH | Defines whether the suspect record must be erased when turned into a prospect by the Telemarketing routine (1 - Always erase; 2 - Never erase; 3 - Ask) | 3 <Default> |
MV_TMKDDD | Long distance call digit. | 0 |
MV_TMKDDI | International call digit. | 00 |
MV_TMKDILG | Indicates the trace file creation directory for collection operations (\path\file.cob) | |
MV_TMKDPEND | Defines whether the contact list expiration parameters are also applied to the pending items list. | |
MV_TMKDTLC | Indicates the number of days the contact lists or pending calls remain active in the telecollection service. | T |
MV_TMKDTLV | Defines the number of days to display the telecollection lists on the operator schedule. | |
MV_TMKDTMK | Defines the number of days for telemarketing list view on the operator's schedule. | |
MV_TMKENC | Defines standard closing code used in telecollection service closing. | (blank) |
MV_TMKESTA | Sales process stage code used for generating sales opportunities. | 000001 |
MV_TMKF3 | Defines whether the entity's default query in the Telemarketing is performed from SU5 or from the TMK001 default query (TkSelEnt()) | .T. |
MV_TMKFECH | It defines the Telemarketing closing date. | 7/31/2002 |
MV_TMKFNDC | Option to show the call association screen when reopening a Non-conformance Form. 1 = Always; 2 = Never; or 3 = Ask. | 1 |
MV_TMKFRDD | Indicates the origin area code for the company using the Microsiga Protheus® Call Center. | 11 |
MV_TMKGXL5 | Allow to limit the amount of characters for generation of Excel sheet on Service Desk, with the maximum number of 32000. | 32000 |
MV_TMKIACI | Defines whether the recipients from the contact list are identified in the Operator's Schedule. Note: Used only in Call Center x Educational Management integration. | T |
MV_TMKINMO | Automatically attributes the call reason without the operator interaction. | T |
MV_TMKKIT | Indicates whether the item from the Accessories registry defined as Kits are automatically released in the Telesales. | N |
MV_TMKLIST | It determines that contacts are not used if present in active or in-progress collection lists. | .F. |
MV_TMKLOJ | It indicates whether the quotations from the Call Center (Telesales) are also saved to the Store Control. | S |
MV_TMKMACD | Determines whether to use multiple ACD per Service Group. .F. - False(Allows only one ACD Group) .T. - True(Allows several ACD Groups) | .F. |
MV_TMKMAIL | Though this parameter is optional, it can be configured with one or more email addresses (separated by semicolon), so the process may send an email with occasional inconsistencies and attach the bill processing summary. If configured with more than one email address, such must be separated by a semicolon (;). If the parameter is not filled out correctly or not at all, no email or summary will be sent or saved. | |
MV_TMKMEMO | Defines closing standard text used in telecollection services. | (blank) |
MV_TMKNTCB | Nature used in the settlement of a bill negotiated in the telecollection. | |
MV_TMKOBAN | Defines that call reason must be completed. | T |
MV_TMKPAIS | Indicates the international dial code of the calls country of origin. | 55 |
MV_TMKPORT | Indicates the communication port with the Microsiga Protheus® server. | 1024 |
MV_TMKPROC | Indicates which approval process is used for Workflow delivery for Fluig. | ID |
MV_TMKPRTR | Prefix of the bill to be generated in the settlement through telecollection. | |
MV_TMKREFR | Number of milliseconds to automatically update the Service Desk screen. 0 = Disabled · If a parameter is set as 0, the screen is not automatically updated. · If the parameter has value different than zero, the Service Desk screen is updated according to the break of the time set. Example: 10000 – screen updated at every 10 seconds. | 180000 |
MV_TMKREJE | It allows the operator to reject a call in the pre-service screen. | T or F |
MV_TMKROTA | Determines, in the SmartCTI integration, whether the phone number is concatenated to route (.F.) or whether the command is sent to CTI. (.T.) | F |
MV_TMKSEGN | Indicates up to which business segment to consider for data selection. Example: In the client's register, you may enter up to 8 different business segments. If the MV_TMKSEGN = 6, parameter is defined as 6, only the first six (6) segments are considered for processing. | 8 |
MV_TMKSERV | Microsiga Protheus® server name. | Localhost |
MV_TMKSK1 | Indicates date and time of the SK1 file - Reference to Bills Receivable update file that has expired bills used for telecollection. | <blank> |
MV_TMKTCPG | Controls the opening of the payment conditions screen, after confirming the service. Where: .T. activates the control,.F. does not. | T or F |
MV_TMKTLCT | It determines whether the bills receivable search in Telecollection displays outstanding bills. | F |
MV_TMKTPCH | Defines the time (in minutes) used to release a call in service by another operator. Minimum time: 1 / Default: 60 | 60 |
MV_TMKTPTR | Prefix of the bill to be generated in the settlement through telecollection. The type must be valid and registered in SX5. | |
MV_TMKTPT | If entered 1, consider fixed sizes on the query CPF/CNPJ. If entered 2, make the search using variable work, according to entered in search field. | 1 or 2 |
MV_TMKURLR | URL used by the Suspect registry option for checking CNPJ in the Receita Federal (IRS) portal. | www.receita.fazenda.gov.br/PessoaJuridica/CNPJ/cnpjreva/Cnpjreva_Solicitacao2.asp or edited address. |
MV_TMKWSVE | Defines the Webservice Customer Version used. 1 - TOTVSCTILink smaller than 1.2.0 2 - TOTVSCTILink 1.2.0 | 2 |
MV_TXPER | Defines the daily maintenance fee to be saved in Accounts Receivable. | 0 |
MV_VENDPAD | The default sales representative code used in the sales opportunity generation. | 000001 |
TMKENVN | New CTI environment in the server. | ENVSMARTCTI |
MV_TKLOGEV | Defines whether the return logs of the events are generated. | .T. |
MV_TKMAXKB | Defines the file maximum size (up to 5000 KB). | |
MV_TMKLEGS | It defines the captions shown on the Service Desk screen. 1=50 2=70 3=80 4=100 | |
MV_TMKREFR | Number of milliseconds to automatically update the Service Desk screen. 0 = Disabled | 180000 |
MV_TMKALOC | Defines the automatic allocation type of the operators. 1=With no allocation;2=Smaller than num. of calls;3=Fixed operator;4=Shift of Operators. | |
MV_TMKAGST | Indicates whether the checking command change is activated; if the parameter values is set at .F. (False), the command to be used is SYSTEMSTATUS(). | .F. |
MV_TMKTIME | Configures the timer on the receptive service screen that is not in charge of the CTI connection check. Then, its configuration is more flexible, as today the value is fixed. | 100000 milliseconds |
MV_TMKWSVE | Defines the Webservice Customer Version used. 1 – TOTVSCTILink smaller than 1.2.0. 2 – TOTVSCTILink 1.2.0 | 2 |
MV_TPNRNFS | It defines the type of number control for outbound documents (1- SX5 | 2- SXE/ SXF | 3- SD9) | 3 |
MV_TFILTRK | Use the number of days for Tracking records filter in the Integration with the Transportation Management. | |
MV_TMKPESQ | Quick search of customers electronically not identified (URA). | .T. |
Microsiga Protheus® and Intellector Integration
Parameter | Description | Content |
MV_TIPACRD | Credit Analysis Type | 1 |
MV_TOLUSUA | Intellector User | |
MV_TOLSENH | Intellector Password | |
MV_TOLURL | WSDL Intellector | |
MV_TOLPOVE | Sales Policy | |
MV_TOLPOCL | Client Policy | |
MV_TOLTIVE | Sales Policy Type | |
MV_TOLTICL | Client Policy Type | |
MV_TOLLAYO | Layout Policy |