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This file informs reason of which telemarketing customer service were concluded. The conclusion of customer services happens only when all actions have been performed.
Examples:
- First Call Resolution
- Resolution by manual
- Product replacement
...
Tip:
- After customer service is concluded in the Telemarketing, it can no longer be changed.
- This routine can be accessed by Invoicing module, through Updates->Files->Conclusion.
Procedures
To file conclusion types:
- In Conclusion, click Add. The add screen is displayed.
- Fill out data according to help instructions.
- Check data and confirm.
See Also
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Visão Geral
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Conteúdo das Ferramentas
Tarefas