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  • Backoffice Dashboard - Required Settings

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02. POSSIBLE ERRORS


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titleError 503

Possible Causes

Solution

API service down

Check whether the Protheus services are running

The API could be calling a nonexistent address

Check whether tables A1N, A1O, A1P, A1Q and A1R are populated

Server instability

Check whether the table is active

 

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titleServer Unresponsive

Possible Causes

Solution

The service may not be configured correctly

Check whether the appserver.ini and smartclient.ini settings are compliant with point 1 of this documentation

The service may be down or unstable

Check whether the Protheus services are running

The Server may be off

Check whether the Server is active

 

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titleNOFUNCW - Option Not Available in Protheus


Possible Causes

Solution

The default functions responsible for Dash operation are not compiled

Apply the Dashboard patch available for download

 

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titleThis page is not working


Possible Causes

Solution

The service may be down

Check whether the Protheus services are running

The service may not be configured correctly

Check whether the appserver.ini and smartclient.ini settings are compliant with point 1 of this documentation

03. RELATED SUBJECTS

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