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  • Service Management (SIGATEC)

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This module manages several types of services offered by the customer, such as Maintenance, Conservation, Safety, Cleaning, among others.

This module can manage Maintenance and Fixing Services kept by large industrial and commercial companies for products and equipments manufactured or sold by them.

And also has rules that guide the whole process of maintenance and repair. Based on these principles, TOTVS® has developed the environment Services and Technical Assistance Management, whose main objective is to manage the Service Central, Budgets and Services, on field or within a Service Central.

Controls the whole management and maintenance process of service bases, be it equipments (products) or physical locations, next to the technical body involved, such as Technicians or Service Providers.


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From a service on TeleMarketing, it is also possible to make the inclusion of a technical ticket, automatically, to the module Service Management.


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